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Dassault Reinforces Customer Service in China
Shanghai, China
4/15/2014
April 15, 2014 (Shanghai, China): Dassault Falcon Jet’s investment in customer support in China continues to grow with plans to increase inventory to 3,000 parts valued at more than $13 million. This last round of expansion, which will nearly triple the number of spares in inventory in China, is to be completed by this summer.
 
“We’ve been ambitious and bold in building the Falcon brand in China” said John Rosanvallon, President and CEO of Dassault Falcon Jet. “This level of spare parts commitment is just one example of our long term dedication to this market.”
 
The spares commitment is in addition to a significant tooling inventory that’s made available to Falcon operators through a rental pool. “Our objective is to provide industry leading support for Chinese customers and transient aircraft.” said Kathy Liu, Director of Customer Service-Asia for Dassault Falcon Jet. “This requires investments not only in spare parts and tooling but also service centers, technical personnel, training and warranty programs.” continued Liu.
 
Dassault Falcon Services-Shanghai was established in 2012 in coordination with Shanghai Hawker Pacific.  The service facility is staffed by a team of Dassault trained technicians with an average experience of more than 10 years on Falcon business jets and capable of handling all current production Falcon models. Shanghai Hawker Pacific’s world class maintenance facility is equipped to handle line and base maintenance for aircraft registered in China, Hong Kong, Macau, the U.S. and the Cayman Islands.
 
In 2013, Dassault Falcon Jet set up a ‘wholly owned foreign entity’ to represent the Falcon brand in China. The subsidiary includes a regional Customer Service headquarters in Beijing and is staffed entirely by Chinese speaking employees. The team was recently expanded and put through extensive training at DFJ’s Teterboro, NJ headquarters. It is equipped to provide all types of support needs including spare parts ordering and administration, warranty and FalconCare claims as well as field technical support.
 
ABACE to Include Falcon M&O
For the third consecutive year, Dassault Falcon jet will hold a Falcon Maintenance and Operations (M&O) seminar in conjunction with ABACE. The M&O seminar will focus both on operations and technical issues of concern to Chinese customers and is designed to help aircraft operators improve the efficiency, reliability and safety of their operations. Topics will range from the latest customer service and engineering support initiatives to enhancements in troubleshooting and product reliability. There will also be dedicated pilot sessions.

 

Note for the Editors

Dassault Falcon is the recognized global brand for Dassault business jets which are designed, manufactured and supported by Dassault Aviation and Dassault Falcon Jet Corp.

About Dassault Aviation

Dassault Aviation is a leading aerospace company with a presence in over 90 countries across five continents. It produces the Rafale fighter jet as well as the complete line of Falcons. The company employs a workforce of over 11,000 and has assembly and production plants in both France and the United States and service facilities around the globe. Since the rollout of the first Falcon 20 in 1963, over 2,500 Falcon jets have been delivered. Dassault offers a range of six business jets from the twin-engine 3,350 nm large-cabin Falcon 2000S to its new flagship, the tri-engine 6,450 nm ultra-long range Falcon 8X.

About Dassault Falcon Jet

Dassault Falcon Jet Corp., is a wholly owned U.S. subsidiary of Dassault Aviation, France. Dassault Falcon Jet markets and supports the Falcon family of business jets throughout North America and South America.

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