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ILG 20-145 Customer Project Supervisor

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Location:
Wilmington
Type:
Full-time
Reference:
ILG 20-145
About the job
The Customer Project Supervisor, monitors schedules, budgets, and quality of repair station customer events. He or she will provide the business support to the maintenance operation prior to aircraft arrival and during the actual service event. They coordinate all customer requirements associated with planned work scope and provide for the single point of contact. In addition the CPS provides for the timely and accurate invoicing to the customer for services provided. This position has the potential to dramatically impact customer satisfaction depending on how well sensitive issues are handled and resolved.
 
Responsibilities
Primary and single point of contact for customer, sales and operations
Maintains contacts with the customer to insure that all needs are established prior to arrival
Participates in pre-planning meetings with all departments, as required, prior to aircraft arrival. Oversees pre-planning to ensure that work is planned and materials are ordered and performs pre-introduction calls to customer
Meets the aircraft on arrival or coordinates for after hour arrival reception
Promotes teamwork and cooperation with all departments to insure customer satisfaction
Provides assistance to customer while work is in progress and provides frequent status reports to the customer
Obtains customer approvals for work scope changes, additions and overtime as required for all tasks
Administers contracts, warranty and special programs. Maintains communication with the customer regarding the status and disposition of the programs and the financial obligations
Interfaces with Finance to obtain customer credit information. Obtains advance/progress payments as required and assists with the quoting process.
Utilizes the Siebel software system to document customer information
 
Required qualifications
Minimum of five (5) years experience working in a corporate aircraft environment
Associates degree in related field or equivalent or A & P license preferred
 
Desired qualifications
Proven ability to manage and direct projects
Proven ability to organize, manage and follow up on complex projects
Proven ability to work and communicate effectively with managers, supervisors, technicians, and customers in a business like professional manner.
Ability to multi-task in a dynamic environment.

For more information

Dassault Aviation

Direction Générale des Avions Civils
78 Quai Marcel Dassault
92552 Saint-Cloud Cedex 300
France​

+33-1-47-11-40-00

Dassault Falcon Jet Corp.

Teterboro Airport,
Box 2000
South Hackensack, NJ 07606
USA
+1​-201-440-6700