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TEB 1429 Customer Service Manager, Central Region

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Location:
Dallas
Type:
Full time
Reference:
TEB 1429
About the Job
Communicate and develop a business relationship with the customer’s management to ensure aircraft reliability, cost of operations and product satisfaction
 
Responsibilities
Maintain liaison with customer's flight department management team.
Present the Welcome to the Family (WTTF) presentations to all new Falcon operators, or as requested
Provide a thorough briefing to the customer of all administration functions that may affect its relationship with DFJ
Visit/contact with the customer's facility, including interaction with Chief Pilots, Directors/VP's of Aviation, Chief of Maintenance, Parts Managers, Warranty Administrators and Accounting.
Discuss topics with customers such as technical/reliability concerns, service bulletins status, maintenance budget recommendations, pilot operational issues, DFJ-DAS capabilities and benefits, ASC program benefits, new/pre-owned aircraft warranty, invoice/accounting disputes, customers' future/present aircraft requirements, etc.
Track current location, phone/fax numbers and main points of contact of our customers for the DFJ customer service database (SIEBEL)
Ensure the customer is aware and satisfied with of all Dassault-approved training organizations for both maintenance and pilot training. Record, track and resolve any customer training issues
Use the customer service database (SIEBEL) to track activity, Customer Contact Reports and customer "mood"
Be familiar with and use the work instructions in the DFJ ISO website
 
Required Qualifications
Five to seven years of business jet maintenance experience (preferably on Falcon aircraft)
Two years of college education (or equivalent)
A&P license
Proficiency with MS Office Suite (Word, Excel and database retrieval)
Strong communication (verbal and written) and excellent presentation skills
Demonstrated leadership skills
Flexibility of personal schedules
Strong customer service orientation
Drivers License and passport
Ability to travel and visit with customers within territory

For more information

Dassault Aviation

Direction Générale des Avions Civils
78 Quai Marcel Dassault
92552 Saint-Cloud Cedex 300
France​

+33-1-47-11-40-00

Dassault Falcon Jet Corp.

Teterboro Airport,
Box 2000
South Hackensack, NJ 07606
USA
+1​-201-440-6700