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TEB 1426 Customer Service Representative

TEB 1426
About the Job
The hours for the position are Wednesday through Friday, 11:30 AM to 8:00 PM and Saturday and Sunday from 2:30 PM to 11:00 PM. 
Please note that this position is located in Teterboro, NJ.

Provide a pleasant and friendly atmosphere for our customers to conduct business
Effectively answer customer administrative questions or forward to proper DFJ personnel in a manner that satisfies the customer request and minimizes abandoned phone calls
Answer all incoming calls in an expeditious manner
Coordinate interdepartmental correspondence relating to the timely delivery of Spares
Record customer requests for quotes and convert to sales order when required
Research IPC to problem solve in AOG (aircraft-on-ground) situations
Responsible for follow-up to customers on shipping information
Manage client database and update customer transactions/issues in Siebel
Assist customers in obtaining information on services from other DFJ departments and/or DFJ vendors
Perform off-hour telephone coverage as needed
Administrative work as assigned by management team, as required
Other duties may be assigned by management in order to meet business objectives on an as-needed basis

Required qualifications
High School diploma or equivalent required, College degree preferred
Minimum one year of Customer Service experience in a fast-paced environment
Familiarity with Automated Order Entry Systems
Ability to communicate effectively and professionally with internal and external customers
Excellent listening skills and telephone manner
Proficiency with MS Office Suite
Excellent written and verbal communication skills
Excellent organizational and follow up skills
Ability to work effectively as a part of a team

Desired qualifications
Aviation industry experience strongly preferred

For more information

Dassault Aviation

Direction Générale des Avions Civils
78 Quai Marcel Dassault
92552 Saint-Cloud Cedex 300


Dassault Falcon Jet Corp.

Teterboro Airport,
Box 2000
South Hackensack, NJ 07606