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TEB 1432 Field Technical Representative

Van Nuys or Sacramento
TEB 1432
Maintain liaison with customers within assigned geographical territory
Assist the customer to troubleshoot, analyze and recommend corrective action for aircraft discrepancies, when requested by the operator
Provide informal on-the-job training to the customers and Authorized Service Centers (ASC)
Visit and phone all customers within assigned geographical territory
Be familiar with and utilize the Front Line Empowerment Policy (FEP)
Suggest product/process improvements that will enhance aircraft operation
Complete Customer Contact Reports (CCR) to document/report malfunctions, maintenance difficulties, corrective actions, etc.
Suggest product/process improvements that will enhance aircraft operation, reliability/maintainability and safety
Encourage the customer and Authorized Service Centers to complete warranty/service reports
Assist the operator in accepting the aircraft from the completion/mod center when required
Attend initial/refresher maintenance training at the DFJ approved training organization for airframe, engine and APU
Complete CCR's, market/technical surveys, expense reports and incident reports in a timely manner
Adhere to the "No Pass On" Policy of Technical Support
Report any discrepancies in Dassault Aviation/Dassault Falcon Jet supplied manuals and submit recommendations on how they may be changed/improved
Be familiar with the "Welcome to the Family" presentation
Be available to provide technical assistance after hours and on weekends
Required Qualifications
Minimum of 5 years of business jet maintenance experience (preferably on Falcon aircraft)
Valid FAA Airframe and Powerplant Certificates
Good communication skills (verbal and written)
Must be able to read and write in English language functionally
Proficiency with MS Office Suite (Word, Excel, Outlook, databases)
Two (2) years of college education (or equivalent)
Flexibility of personal schedules
Demonstrated strong customer service orientation
Automobile driver's license
Ability to operate independently and as part of a team from remote locations
Ability to travel domestically and internationally, as necessary
Pilots’ license, FAA Inspection Authorization, Avionics knowledge/background, teaching/instructor experience and current passport are all desired qualifications

For more information

Dassault Aviation

Direction Générale des Avions Civils
78 Quai Marcel Dassault
92552 Saint-Cloud Cedex 300


Dassault Falcon Jet Corp.

Teterboro Airport,
Box 2000
South Hackensack, NJ 07606