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TEB 1434 Manager, Program Engineering Support


About the Job

The Manager of Program Engineering Support is responsible for leading the Program Specialists team


  • Supervise and manage day to day activities of the Program Engineering Support team including work scheduling, task prioritization, performance monitoring and quality of provided answers
  • Development of the team (technical and non-technical skills)
  • Define and implement strategy for the Program Engineering Support team:
    • Setting and achieving budgetary and service level goals
    • Preparation of Entry Intro service of new model
  • Support the Dassault Falcon Customer Service FTRs, CSMs, Technical Centers and Spares as needed to provide a timely response or support request to Falcon operators
  • Validate technical content of communications for customers including regional and worldwide M&O material, customer specific reliability reviews and recommendations and responding to other information requests as required
  • Monitoring the fleet for issues impacting aircraft reliability, availability and maintenance cost for inclusion into the PSA process
  • Follow through on significant events, accidents and incidents on Falcon aircraft to understand root cause and recommend any technical/procedural changes as necessary
  • Create, comment and distribute monthly ISO performance metrics of the department

Required Qualifications

  • BS degree in Aeronautics, Aviation Management or an Engineering discipline
  • Minimum of 10 years experience in an aviation operation, an aeronautical product OEM (avionics, systems or propulsion), an airline or aircraft service center to include at least 3 of the following responsbilities:
    • Program management in an aviation environment
    • Working with aeronautical products OEMs
    • Working with the FAA or EASA
    • Deployment of aircraft technical solutions
    • Aircraft operations
  • Demonstrated success as a project manager
  • Strong written, verbal and presentation skills
  • Demonstrated skills as leader of people

For more information

Dassault Aviation

Direction Générale des Avions Civils
78 Quai Marcel Dassault
92552 Saint-Cloud Cedex 300


Dassault Falcon Jet Corp.

Teterboro Airport,
Box 2000
South Hackensack, NJ 07606