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TEB 1378 Technical Center Representatives

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Location:
Teterboro or Boise
Type:
Full-time
Reference:
TEB 1378
About the job
Answers technical questions received by Falcon Jet concerning operations of the Falcon Jet Aircraft.
We currently have two positions available for Technical Center Representatives.  The first position will be based at our US headquarters in Teterboro, NJ.  The second position will be based at our offices in Boise, ID.

Responsibilities
Record and complete all customer phone contacts within the prescribed database and in accordance with Department Guidelines
Be familiar with and execute the entire AOG Response process consistently as described in ISO documentation and department guidance
Coordinate with Worldwide Technical Front Line team to resolve issues in a timely manner
Troubleshoot, analyze and recommend corrective action for aircraft discrepancies when requested, within the established response time goals
Review technical material and/or manuals to make recommendations when necessary for revisions
Suggest methods on product improvement in a manner designed to promote safety, aircraft performance or reduced cost of operation
Assist customer in obtaining necessary parts from our spares to satisfy technical needs
Submit owner information changes if advised
Be familiar with various electronic media for maintenance manuals, CATIA applications and research tools
Attend Worldwide Front Line meetings annually as prescribed by Manager, Technical Center
Other duties as assigned
 
Required qualifications
Two year college education in aeronautical maintenance engineering or 2 years formal A&P classroom training or equivalent A&P license
Minimum two (2) years of work experience on or with Falcon Jet aircraft systems, i.e., avionics, engines or equivalent to those installed on Falcon Jet aircraft
Good computer and telephone communication skills
Some travel may be required
 
Desired qualifications
Pilots license is a plus
Inspection Authorization is desired
Avionics background is desired
Knowledge of French language is desired

For more information

Dassault Aviation

Direction Générale des Avions Civils
78 Quai Marcel Dassault
92552 Saint-Cloud Cedex 300
France​

+33-1-47-11-40-00

Dassault Falcon Jet Corp.

Teterboro Airport,
Box 2000
South Hackensack, NJ 07606
USA
+1​-201-440-6700